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Your Data, Plainly Explained

We explain what we collect when you open an account, log in from mobile, or send a payment reference, so you can check the rules before you continue.

Data useCookiesDevice logsAccount changes

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What This Policy Covers

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We collect the account data you type, device signals, browser cookies, login timestamps, and payment references when you use DANA, OVO, GoPay, or QRIS. We use that data to open and protect your account, match deposits, answer support requests, detect duplicate access, and keep the right

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balance record on file. We keep logs only as long as needed for service, security, dispute handling, tax, or legal duties, then remove or anonymise them where local law allows. If we work with a hosting, message, or payment-check partner, that partner gets only the part
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needed for the task and must keep it under the same controls. You can ask what we hold, ask for a correction, or request a copy tied to your account ID through the contact paths below.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP PATHS

How To Reach Us

If you want to ask what we store, correct a phone number, or check a payment reference, use live chat, WhatsApp, or email.

Live Chat Open chat any time for questions about data tied to your account, cookies on your device, or a payment reference from DANA, OVO, GoPay, or QRIS. We ask for your username and last action so we can find the right record.

WhatsApp Use WhatsApp when you need a correction or want to check whether a phone number, device, or transaction reference is still attached to your account. We may ask for a one-time code before we confirm the request.

Email Send a direct email if you want a written copy of our privacy steps, a correction, or a record check. Include your username, registered phone, and the exact item you want updated so we can answer without extra back-and-forth.

DATA CONTROL

How We Handle Data Safely

We keep the privacy flow narrow: collect the details your account needs, limit who can open the record, and clear old logs when the legal reason ends.

Data Handling

We keep the fields you enter, login times, device marks, and payment references only to run the account, match transfers, and answer a support request. Access stays inside the team members who need it for that task.

Cookies

Cookies remember your session, language choice, and page state, so you do not need to repeat steps every time you return. If you clear them in Chrome, Safari, or Firefox, some pages will ask you to log in again.

Account Security

We treat your registered phone and password as the key to the account. If you change either one, we may ask for one-time verification before the update is accepted, especially after a new device or location appears.

Retention

Account logs, support chats, and DANA, OVO, GoPay, and QRIS references stay only as long as needed for service, dispute handling, tax, or legal duties. After that, we remove or anonymise them where local law allows.

Request Changes

To update your data, send the exact field, the old value, the new value, and a proof item if the request changes control of the account. We confirm the change through your registered channel before saving it.

Contact Path

For privacy questions, use live chat or email with your username, phone number, and the date of the event you want checked. That lets us find the right record without asking for extra details.

Common Privacy Questions From You

If you want a quick way to understand your rights, this page tells you what we keep, why we keep it, and how to reach us. We use one process for account access, corrections, and deletion requests, and we verify sensitive changes through your registered phone or email. Where local law gives you a different right, that rule applies to your account use.

We keep the details you enter, login logs, device marks, and payment references from DANA, OVO, GoPay, or QRIS so we can run the account, match transfers, and handle support. Access depends on local law where it permits.

Yes. Send the old value, the new value, and a proof item if the request changes who controls the account. We confirm through your registered channel before we save the update.

Cookies may stay in your browser until you clear them or they expire. They keep your session, language choice, and page state stable on phone or desktop, but you can remove them in Chrome, Safari, or Firefox.

We keep logs only for the time needed for service, security, dispute handling, tax, or legal duties. After that period ends, we remove or anonymise them where local law allows.

Only staff who need the record for support, security, payment checks, or legal duties can open it. We do not expose your account data to the public, and partners only receive the part needed for their task.

Use live chat or email and include your username, registered phone, and the date of the event you want checked. That gives us enough context to find the right record and respond without extra steps.

Yes. If a regional rule gives you a different right, that rule applies to your account use. We update this page when our handling changes, and the latest version is the one we follow.

Your Data, Plainly Explained

How To Reach Us

How We Handle Data Safely

Data Handling

Cookies

Account Security

Retention

Request Changes

Contact Path

Common Privacy Questions From You

01 What data do you keep when I open an account?

02 Can I ask you to update my phone number or name?

03 Do cookies stay on my phone after I log out?

04 How long do you keep my account logs?

05 Who can open my private data?

06 How do I contact you about privacy?

07 Does local law change how this policy works?

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